How to submit a claim online quickly and easily

Your personal account with NLMK now has a “Claims” section for recording and tracking submissions.

Advantages:

Speed:

○      Make a submission 24/7.

○      Get assigned a tracking number instantly.

○      The request is automatically routed to the responsible party for action.

Convenience:

○      Autosave: you can complete the form in parts and return to finish it when convenient.

○      Online claim status: track each stage of review in real time.

○      Automatic generation of quality and quantity acceptance documents.

How to enable the service

As the section is built into your current personal account, there is no need to switch to a separate service. If you already have an account, email clientinfo@nlmk.shop to request access to the “Claims” section.

If you are not yet signed up for a personal account, take these three simple steps:

●      Download the sign-up application and fill in your contact details.

●      Print out the form and affix your company stamp and signature.

●      Send the document package to clientinfo@nlmk.shop:

○      A scan image of the signed form,

○      An Excel copy of the application form.

If you still have questions, contact your account manager or the personal account support service at clientinfo@nlmk.shop

The Personal Account is the most popular channel of interaction with our partners, and over 80% of NLMK customers already place their orders there. NLMK’s Opportunity Builder includes several groups of services: core, digital, logistics and quality. We seek to remain a reliable partner for you and are always happy to consider new opportunities for cooperation!
 

Kind regards,
NLMK team