NLMK Services: Personal Manager

We continue to share with you an overview of NLMK’s service offering under Opportunity Builder Service.
The Personal Manager service is your dedicated point of contact at NLMK, supporting you at every stage — from first inquiry to the final shipment of product.

Customer support includes:

• concluding and managing commercial arrangements and contracts,
• selecting the right product based on your requirements and NLMK’s technical capabilities,
• placing “made-to-order” product requests,
• selecting the optimal sales model to meet your objectives,
• supervising your order at all stages — from placement to shipment,
• reception and handling of claims: submission for review and follow-up control,
• prompt assistance in the event of force majeure situations on the customer’s side.

By working with NLMK through a Personal Manager, you receive:

• a “one-stop shop” for contacting relevant departments within NLMK,
• the manager’s personal accountability for the quality of cooperation,
• effective support at every stage,
• continuous communication without losing context for minimum repetitions and maximum efficiency,
• growth together with the customer — long-term partnership to expand joint business opportunities.

If you have any questions, please contact your manager or our call centre at +7 (800) 511-30-39.
NLMK’s Opportunity Builder includes several groups of services: core, digital, logistics and quality. We seek to remain a reliable partner for you and are always happy to consider new opportunities for cooperation!

Kind regards,
NLMK team